PT VADS Indonesia
Fajar Gumilar has extensive experience in the customer service and operations management sector, currently serving as a Workforce Management Analyst at PT VADS Indonesia since August 2023, focusing on agent performance optimization and scheduling. Previously, Fajar held positions such as Operations Supervisor at Convergence.id and Customer Service Team Lead in various companies including IGT Solutions and Teleperformance, emphasizing team management, performance monitoring, and training. Fajar's career spans over a decade, beginning with roles in customer service, which evolved into leadership positions where skills in KPI analysis and process improvement were cultivated. Fajar holds a DIII degree in Management Informatics from Universitas Bina Sarana Informatika.
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PT VADS Indonesia
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As an integrated solution provider in Business Process Outsourcing (BPO) and Information Communication Technology (ICT) we are helping our customer to achieve their business needs from the advisory stage, transformation and operational level. Information Communication Technology (ICT) Organization in different vertical industry has been facing with demand of digital technology experiences from their customers. The combination of technologies such as Cloud, mobile and social will spawn new business and IT models. Another disruptive is the IoT that bring the needs of applications transformation as well as utilization of big data to create 360 degree customer view to ensure every moment of the truth of their customer journey has been transformed into digital experience and protected in a secure way. VADS deliver ICT solution to help customer achieves their organization goal through end user services, data analytic, application integration, cloud services as well as enterprise security services.