Ian Gough is a Genesys Cloud Contact Centre CX Expert with a wealth of experience in sales and customer experience management. Ian has held various roles in companies such as QPC, OpenText, HP, and Noble Systems, specializing in workforce optimization solutions and customer journey analytics. Ian has a background in electronics engineering and telecommunications, with a strong track record in sales and account management across different sectors.
August, 2018 - present
November, 2010
February, 1997