Sheilah Purcell

Sheilah Purcell has extensive work experience in customer service and operations management. Sheilah began their career at DSA Encore, LLC in 2001, starting as an Administrative Assistant and working their way up to become the Service Coordinator for the service department. Sheilah'sresponsibilities included customer support, quote preparation, order processing, scheduling, vendor management, and process development. Sheilah worked at DSA Encore, LLC until 2013.

In 2013, Sheilah joined Quality Uptime Services as a Service Operations Coordinator. In this role, they managed the daily operations of critical power services, including scheduling, order processing, job coordinating, procurement, and report management. Sheilah also led special projects such as the development of a customer portal and CRM improvements. Sheilah worked in this role until May 2016.

Following their role as Service Operations Coordinator, Sheilah was promoted to Director of Customer Service at Quality Uptime Services. As a key member of the senior management team, they worked with all divisions to develop strategy, provide support to the sales group, and review operational processes. Sheilah managed direct accounts and escalations, and also directed the Inside Technical Sales team to efficiently provide solutions and manage projects. Sheilah held this position from May 2016 to January 2019.

Currently, Sheilah is continuing their role as Director of Customer Service at Quality Uptime Services, where they remain an integral part of the senior management team and contributes to the company's strategy and operations.

Sheilah Purcell holds a BBA in Marketing from Western Connecticut State University, but no specific information regarding the start and end years of their education is provided.