QuinStreet
- IT Help Desk Technician
IT Help Desk Technician
Operations · CA, United States
Job description
Powering Performance Marketplaces in Digital Media
QuinStreet is a pioneer in powering decentralized online marketplaces that match searchers and “research and compare” consumers with brands. We run these virtual- and private-label marketplaces in one of the nation’s largest media networks.
Our industry leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster. They allow brands to target and reach in-market customer prospects with pinpoint segment-by-segment accuracy, and to pay only for performance results.
Our campaign-results-driven matching decision engines and optimization algorithms are built from over 20 years and billions of dollars of online media experience.
We believe in:
- The direct measurability of digital media.
- Performance marketing. (We pioneered it.)
- The advantages of technology.
We bring all this together to deliver truly great results for consumers and brands in the world’s biggest channel.
Job Category
QuinStreet is looking for a tech savvy, problem solver as an IT Help Desk Technician. As the first point of contact, you'll interact with users via phone, in-person, or email to diagnose and resolve software and hardware issues efficiently. Determine the best solution based on the issue and details provided by end users. Direct unresolved issues to the next level of support personnel. Must be able to handle multiple tasks simultaneously. Your role is crucial in keeping our operations running smoothly by swiftly addressing technical hiccups and guiding users through solutions.
Responsibilities
- Serve as the frontline support hero, interacting with users to troubleshoot and resolve computer problems promptly.
- Provide technical assistance and guidance via phone, in-person, or email to help users get back up and running smoothly.
- Perform remote troubleshooting using diagnostic techniques and remote desktop tools to resolve issues efficiently.
- Utilize your technical expertise to determine the best solution for each problem based on user input and issue details.
- Escalate unresolved issues to the appropriate level of support personnel for further investigation and resolution.
- Handle multiple tasks simultaneously, prioritizing effectively to ensure timely resolution of user issues.
- Maintain a good understanding of computer systems, mobile devices, and other tech products to address a variety of user needs.
- Utilize your knowledge and experience with Microsoft products such as Word, Excel, and Outlook to assist users effectively.
- Leverage your familiarity with MS Active Directory to manage user accounts and permissions as needed.
- Demonstrate excellent communication skills, both verbal and written, to effectively communicate technical solutions to users.
- Embrace a proactive attitude towards learning new technologies and systems to continuously enhance your skills and knowledge.
Requirements
- Proven experience as a help desk technician or in another customer support role, demonstrating your ability to handle technical issues effectively.
- Good understanding of computer systems, mobile devices, and other tech products to diagnose and resolve basic technical issues.
- Familiarity with Microsoft products including Word, Excel, and Outlook, as well as experience with MS Active Directory.
- Excellent communication skills, with the ability to convey technical information clearly and concisely to users.
- Eagerness to learn new technologies and systems, with a proactive approach to skill development.
QuinStreet is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.