Carolyn Dowling

Carolyn Dowling has a diverse work experience spanning a wide range of roles and industries. Carolyn currently holds the position of Director of Customer Experience at Rapid Micro Biosystems since November 2022.

Prior to their current role, Carolyn worked as the Director of Customer Success at Cylynt from December 2020 to April 2022. In this role, they focused on delivering exceptional customer value and building trusted partnerships, ensuring customers fully leverage the company's expertise and technology, and maximizing the benefit of products and services.

Before joining Cylynt, Carolyn served as a Customer Success Manager at Tamr Inc. from January 2019 to May 2020. Carolyn worked closely with Fortune 500 customers in industries such as financial services, hospitality, and energy, helping them leverage Tamr software and services to master data for business insights.

From 2011 to 2018, Carolyn worked at Actio Software Corporation as the Director of Client Services. Their responsibilities included overseeing client-related activities, driving contract renewals, and initiating cross-selling of Actio's product suite within the customer base.

Carolyn's early career experience includes roles at GE Electric Insurance Company, GE Crotonville, GE Capital - Fleet Services, and GE Capital. At GE Electric Insurance Company, they served as an Intranet Manager and Quality Manager. At GE Crotonville, they worked as a Program Manager. At GE Capital - Fleet Services, they held positions as an Account Manager and Corporate Sales Leader. Finally, they participated in GE Capital's Financial Management Program.

Overall, Carolyn Dowling has a demonstrated track record of success in customer-focused roles, driving collaboration, and achieving desired outcomes for both customers and businesses.

Carolyn Dowling attended the College of the Holy Cross from 1985 to 1989, earning a Bachelor of Arts degree in Mathematics.