Ricardas Janusaitis

Ricardas Janusaitis began their career in 2019 as a Technical Support Specialist at Revel Systems, a US-based Point of Sale System and Payment Processing company. In this role, they handled a high volume of client support requests of Software, Hardware, and Networking requests via phone, email, and web from all over the world. Ricardas exceeded customer needs and expectations and assisted them to achieve resolution in an urgent and professional manner. In 2020, they became the Founder & CEO of Luctilem. In 2021, they joined Raydiant as a Senior Technical Support Specialist. In this role, they processed Technical, Billing, Operations, and Engineering Requests via multiple channels feeding into the ticketing system. Ricardas also took a high degree of initiative in creating and leading projects and processing and continuously improving Internal/External Documentation on a variety of procedures & guides. Ricardas also provided effective and efficient training/mentorship for the new hires in the Customer Support Team while continuously improving the coaching process and procedures, and adaptability for the individual.

Ricardas Janusaitis has a Bachelor's degree in International Business/Trade/Commerce from Vilniaus Kolegija/University of Applied Sciences, obtained between 2020 and 2025. Ricardas also obtained a Bachelor's degree in Information Systems and Cyber Security from Vilniaus universitetas / Vilnius University between 2018 and 2019. Additionally, they have obtained certifications from various institutions such as University of Michigan | Coursera, Udemy Academy, and Udemy Academy, including "Inspiring and Motivating Individuals" (February 2022), "Customer Success Manager" (March 2021), "Customer Success Manager (CSM) Elite" (March 2021), "Customer Success: Reducing Churn and Increasing Retention" (March 2021), and "How to Manage & Influence Your Virtual Team" (February 2021).