Customer Service · Full-time · Piedmont, Italy
Readymode is a cloud-based all-in-one predictive dialer that intelligently connects call center agents with more leads in less time.
We are on a mission to “transform the way businesses communicate with their customers.” At ReadyMode, we live and breathe our Core Values, the 4 E’s - Empathy, Empowerment, Engagement and Excellence. We embody these at all times, whether that relates to our clients or teammates. ReadyMode is the place to be if you like to win and value a collaborative environment that will foster your growth.
What You'll Do
Answer support tickets through various mediums
Troubleshoot VOIP/connectivity problems
Assist with setting up and configuring new accounts
Train new users to configure and use our software application
Use internal tools to document issues and unexpected errors
Required Qualifications/Experience
Certificate/diploma in a technology field or one year of technical support experience
Strong interest in computers, software, and other technologies
Customer-centric mindset and positive attitude
Familiarity with troubleshooting issues in various versions of Microsoft Windows
Customer Service experience and great listening skills
Willingness to learn new processes and technologies
Excellent command of both spoken and written English
Able to communicate efficiently and effectively
A desire to learn in a fast-paced environment
The Perks and Benefits
The tools you need to get the job done - company computer sent to you!
Group RRSP matching
A full benefits package that starts day 1
Opportunity to participate in our Employee Stock Option Plan
An education and training grant in your second year
Work/life balance
Remote and Flexible Work Opportunity
We are proud to be an equal opportunity workplace that is invested in building a culture that celebrates diversity and inclusion.
We appreciate your interest, please note due to the high volume of applications received, only short-listed candidates will be contacted. Thank you for your interest in ReadyMode.