Nicole Looker

Nicole Looker has extensive work experience in various roles related to Salesforce administration, sales operations, and project management.

In 2015, Nicole worked as a Department Coordinator for Trade Spending at Nestle Professional Beverages. From 2017 to 2018, they served as a Customer Records Coordinator at IFCO SYSTEMS, where they drafted and amended customer master rental agreements and processed customer set ups and pricing adjustments within SAP.

Nicole then joined The Depository Trust & Clearing Corporation (DTCC) in 2018 and held the positions of SSD Operations Analyst and SSD Operations Process and Project Management Lead. In these roles, they created reports and dashboards using Salesforce and Power BI, managed projects for a team of six using Salesforce tools, and ensured data governance and data quality with Salesforce and SQL Server.

In 2020, Nicole joined Octane AI as a Sales Operations Specialist and was later promoted to Sales Operations Manager. During their time at Octane AI, they played a crucial role in managing the Salesforce instance, overseeing data quality initiatives, and maintaining the sales tech stack. Nicole also created process documentation, reports, and dashboards for various teams and implemented Tableau CRM, including dataflows and refresh schedules. Additionally, they collaborated with senior leadership on reporting initiatives, lead flow management, and automation using Salesforce tools.

In 2021, Nicole joined Privy as a Salesforce Administrator, where they were responsible for Salesforce administration and played a key role in managing the CRM platform. Their responsibilities included ensuring data quality, creating reports, and dashboards.

Currently, Nicole is working as a CRM Platform Manager at Rebuy Engine, starting in 2023. Further details about their role in this company are not provided in the structured information.

Nicole Looker began their education in 2011 at the University of North Carolina at Charlotte, where they pursued a Bachelor of Science in Business Administration with a major in Finance-Risk Management and Insurance and a minor in Management Information Systems. Nicole completed their undergraduate studies in 2014.

In 2015, Nicole enrolled in Penn State World Campus to pursue a Master of Project Management degree, specializing in Project Management. Nicole successfully completed their master's program in 2017.

In 2018, Nicole obtained a Salesforce Ranger certification through Trailhead by Salesforce. This certification focused on Salesforce skills and knowledge but did not specify a specific field of study.

Nicole continued to build their expertise with Salesforce by obtaining several additional certifications. In 2019, they became a Salesforce Certified Administrator. In 2020, they achieved the Salesforce Ranger certification. Later, in 2022, they obtained the Salesforce Certified Advanced Administrator (SCAA) and Salesforce Certified Business Analyst certifications. Additionally, they obtained the Salesforce Certified Platform App Builder Certification in 2022.

As for their additional qualifications, Nicole obtained an Inbound Marketing Certification from HubSpot Academy in April 2023.

Overall, Nicole Looker possesses a Bachelor of Science in Business Administration with a major in Finance-Risk Management and Insurance and a minor in Management Information Systems from the University of North Carolina at Charlotte. Nicole also holds a Master of Project Management degree with a specialization in Project Management from Penn State World Campus. In addition to their academic achievements, they have obtained multiple Salesforce certifications and an Inbound Marketing Certification.