Savings Operations Analyst

Role and Responsibilities 

Supporting the day-to-day management of third-party suppliers and deposit aggregators:

• Work collaboratively with our third-party supplier to understand, review and improve the direct customer journey across both the retail and business propositions.

• Manage all change requests through inception to completion liaising with internal and external stakeholders throughout.

• Work closely with cross-functional teams to implement pricing changes, new product launches and taking products off-sale for both direct proposition and other funding channels and ensure alignment with overall business objectives.

• Champion continuous improvement through putting proposals forward that enhances our overall deposit proposition.

Customer Experience:

• Conduct thorough research and analysis to understand the end-to-end customer journey across various touchpoints.

• Collaborate with cross-functional teams, including marketing, data, and customer support, to gather insights into customer interactions and pain points.

• Develop and manage comprehensive database of existing customers as well as targeting new customer segments.

• Develop a deep understanding of customer needs, preferences, and behaviours through data analysis and customer feedback (Trustpilot and complaint analysis).

• Create comprehensive proposals for improving the customer experience, addressing pain points, and enhancing satisfaction at each stage of the customer journey.

• Work closely with product teams to align proposed improvements with product development.

• Stay abreast of industry trends and best practices related to customer experience, and incorporate innovative ideas into proposals.

• Communicate effectively with stakeholders, presenting proposals and progress reports to gain support for initiatives aimed at enhancing the customer journey.

Competitor and Market Analysis:

• Conduct daily competitor pricing analysis to track market trends and Recognise positioning, as well as deposit flows.

• Collect and analyse pricing data from various sources, including competitor websites, Moneyfacts reports, and industry publications.

• Collaborate with the marketing team to understand customer preferences and market demands that may impact pricing decisions.

• Regularly update pricing databases and maintain accurate records of competitor pricing information.

• Prepare detailed reports and presentations summarising findings from the competitor pricing and customer insights analysis.

• Monitor changes in the competitive landscape and industry trends to proactively recommend pricing adjustments and strategies.

• Abide by all financial crime related policies, procedures and reporting obligations applicable to the role

Skills and Experience  

• Bachelor's degree.

• Desire to gain valuable experience in deposit operations management within the banking industry.

• Good knowledge of banking regulations and compliance related to deposit products is a plus.

Key Competencies

• Excellent analytical and problem-solving abilities, with a focus on continuous improvement.

• Effective communication and interpersonal skills to collaborate with cross-functional teams and interface with customers.

• Detail-oriented with a high level of accuracy in handling financial data.

• Proficiency in data analysis tools, and Microsoft Office Suite.

• Ability to adapt to a fast-paced and dynamic banking environment.

Why Recognise Bank?

Recognise Bank was created to help the UK’s ambitious SMEs grow and thrive, by offering them a range of lending propositions and savings products. We’re growing quickly and we’re winning awards, and that’s down to our people who bring a wide range of experiences, from banking to technology and beyond, bringing thoughts and great ideas from different perspectives. Recognise Bank offers the perfect opportunity to thrive in a pioneering environment, where your expertise will shape the future of the business and financial services. With offices based in the City of London, Manchester, and Birmingham, we are a growing team with big ambitions. If you think you have what it takes to make a difference at a new SME challenger bank, please get in touch.

Perks

🏠 Hybrid working (3 days in the office, 2 days working from home) 

🌎 4 weeks working from anywhere 

🏖️ 25 days annual leave plus bank holidays  

🎂 Day off on your birthday  

🎉 Monthly office socials  

🥐 Free breakfast once a week  

❤️ A team who will genuinely support you