Michelly Monteiro

Michelly Monteiro has a range of work experience in various roles related to customer experience. Michelly is currently working as the Customer Experience Director at Rei do Pitaco since January 2023. Before that, they held the position of Head Of Customer Experience from June 2022 to February 2023 at the same company.

Prior to their current role, Michelly worked at SumUp from July 2015 to April 2022. During their time there, they held multiple roles, including Customer Experience Manager from July 2020 to April 2022, Customer Experience Coordinator from October 2018 to July 2020, Operations Supervisor from February 2017 to September 2018, Senior Team Lead from August 2016 to January 2017, and Team Lead from July 2015 to July 2016.

Before SumUp, Michelly worked at Contax as a Bilingual Operations Supervisor from April 2009 to June 2015.

Overall, Michelly has a diverse background in customer experience management, with experience in leadership positions and a long tenure in the industry.

Michelly Monteiro began their education in 2012 at Uninove - Universidade Nove de Julho, where they pursued a degree in Tecnólogo em Gestão de Comércio Exterior, specializing in Negócios Internacionais e Comércio Exterior. Michelly completed this program in 2014.

From 2015 to 2018, Michelly studied at Uninove once again, earning a Licenciatura em Ciências Sociais, with a focus on Ciências Humanas.

Afterwards, they attended Insper Instituto de Ensino e Pesquisa from 2018 to 2020 to obtain a Certificate in Business and People Management.

In 2020, they furthered their education at Pontifícia Universidade Católica do Rio Grande do Sul and completed an Especialização em Direitos Humanos, Responsabilidade Social e Cidadania Global, specializing in Ciências Humanas.

Most recently, in 2022, Michelly enrolled at the Massachusetts Institute of Technology, where they earned a degree in Innovation Leadership, focusing on Business Administration and Management.