Craig Munson

Craig Munson has over 20 years of work experience in various technical and customer support roles. Craig is currently working as the Director Technical Support at Resolve Systems since October 2022. Prior to this, Craig worked at Hewlett Packard Enterprise as an InfoSight Senior Support Manager from April 2019 to July 2022. At Hewlett Packard Enterprise, they built and hired a new team to provide platform support for the SaaS platform InfoSight and collaborated with other teams to ensure a smooth escalation process for customer issues.

Before joining Hewlett Packard Enterprise, Craig was the Director of Customer Success at Amano McGann, Inc. from June 2017 to April 2019. Craig led the Customer Success teams and implemented improvements to SLAs, escalations, and resolution times for priority product issues. Additionally, they served as the product owner for product sustainability.

Prior to Amano McGann, Craig worked as the Director of Technical Services at Digi International from April 2015 to January 2017. In this role, they transformed the support organization into a global professional services team focused on ensuring customer success through technical product support, professional service offerings, and training. Craig also introduced Agile development processes to drive consistent service delivery.

Craig's earlier work experience includes roles such as Senior Technical Support Manager at EMC from June 2010 to April 2015, Adjunct Instructor at Minnesota School of Business from January 2010 to July 2011, Owner of Munson Technology from December 2009 to June 2010, Director of IT & Support Services at Shavlik Technologies, LLC from June 2003 to October 2009, and Director of Internet and Customer Services at Secure Computing Corporation from March 2002 to June 2003.

Overall, Craig Munson's work experience highlights their expertise in leading technical support teams, improving customer success, implementing process improvements, and driving organizational growth.

Craig Munson obtained a Bachelor of Arts degree in Management from The College of St. Scholastica, where they studied from 2002 to 2004. Prior to that, Munson attended Dakota County Technical College from 1997 to 1998, although no degree or field of study is specified for this period. Munson also holds an Associate of Science (A.S.) degree in Electronic Technology from Northwestern Electronics Institute, which they earned from 1988 to 1991. Additionally, Munson has a certification in KCS v6 Fundamentals from the Consortium for Service Innovation, which they obtained in January 2023. There is mention of Munson attending St. Cloud State University, but no specific dates or details are provided about their education there.