Jay Parikh

Jay Parikh has a comprehensive work experience in the field of workforce management. Jay is currently the Senior Vice President of Workforce Management at ResultsCX, a position they have held since December 2020. Prior to this, they served as a Member of the Board of Advisors at Global WFM Chartered Body (GWFM) US & Canada starting in July 2019. From February 2017 to December 2020, Jay held the role of Vice President of Global Workforce Management at Sutherland. Jay also has experience as the Vice President of Global Support at Qualfon from October 2014 to November 2016, and as the Vice President of Production and Operations at Perceptis from June 2012 to September 2014. Before that, they worked as the Workforce Operations Lead - Global Services at AonHewitt from April 2011 to June 2012. Jay has also held managerial positions at APAC Customer Services, SITEL Corporation, and Convergys, where they gained expertise in workforce planning, command center management, and sales management. Jay'sextensive experience demonstrates their strong background in workforce management and operations.

Jay Parikh attended the University of North Carolina at Charlotte from 1997 to 2001. Prior to that, they completed their high school education at Chapel Hill High School from 1994 to 1997. Additionally, Jay obtained the certification of Registered Coordinator from COPC in 2010 and a Six Sigma Green Belt certification in 2005.