Kevin Lyle Yamsuan

Kevin Lyle Yamsuan has a strong background in quality assurance and management roles within the customer service industry. Kevin Lyle is currently serving as the Global Director of Quality Assurance at ResultsCX since June 2023. Prior to that, they worked as the Director of Data Science at TaskUs from May 2022 to April 2023. Before joining TaskUs, Kevin held multiple positions at Teleperformance, including Global Director of Quality Assurance from February 2021 to May 2022 and Senior Manager of Quality Assurance from August 2020 to February 2021. Kevin Lyle also worked as a Manager of Training and Quality at Concentrix from December 2018 to August 2020. Earlier in their career, Kevin served in various quality assurance roles at Alorica Philippines, Inc., including Global Manager from July to December 2018, Global Supervisor from October 2016 to July 2018, and Quality Assurance Representative from July 2014 to October 2016. Kevin Lyle started their career as a Customer Service Representative at Teleperformance Philippines from February 2013 to July 2014.

Kevin Lyle Yamsuan completed their education with a Bachelor's degree in Registered Nursing/Registered Nurse from the Chinese General Hospital College of Nursing and Liberal Arts in 2012. Prior to that, they obtained their High School Diploma from St. Paul University at San Miguel in 2008. Additionally, Kevin has pursued various certifications throughout the years, including certifications in Data Science, Data Governance, Executive Presence, Design Thinking, Transformational Leadership, Lean Six Sigma, COPC Quality Management, and COPC Training Management.