Daniel Dulay

Daniel Dulay has a diverse work experience in customer support, operations management, logistics, and customer success. Daniel currently works as a Customer Support Manager at Resupply, a position they have held since September 2022. Prior to this, Daniel worked in various roles at the United States Air Force. Daniel served as an Operations Manager from September 2018 to August 2022, overseeing crisis and deliberate planning actions and managing personnel and cargo. Daniel also worked as a Logistics Manager from August 2017 to September 2018, handling inquiries and usage requests related to defense operations. In their role as a Logistics Planner from September 2012 to July 2017, Daniel was responsible for coordinating inbound and outbound base activity and spearheaded a transportation compliance program. Additionally, they worked as a Customer Success Specialist at Resupply from March 2022 to July 2022, where they led the team and focused on customer relationship management and internal systems management, improving ticket resolution rates and promoting a customer-first approach.

Daniel Dulay pursued a Bachelor of Business Administration (BBA) degree with a specialization in International Business Management at American Military University from the year 2020 to 2024. In addition to their formal education, they obtained several certifications. In July 2022, they completed the Salesforce Certified Platform App Builder certification from Salesforce. Similarly, in May 2022, they achieved the Salesforce Certified Administrator certification from Salesforce. Furthermore, in March 2022, they obtained certifications in "Driving to Close" and "Filling the Funnel" from JB Sales.