Alex Billeck

Alex Billeck has a diverse work experience spanning multiple industries. They started their career in 2013 at Scotiabank as a Customer Service Representative and later became a Customer Support Specialist, handling mortgage renewals, payments, and closures. They also generated banking legal documents and advised clients on services offered.

In 2012, Alex worked at Jamesons Pubs, initially as a Lead Bartender and later became a Day Manager. They organized floor plans, supervised team members, and met or exceeded performance targets.

From 2017 to 2020, Alex worked at Seed N Salt as an Operations Manager. They conducted interviews, managed employee files, and oversaw benefit structures. They also created and delegated KPIs to drive business growth.

At LineTen, Alex held two roles. As a Customer Support Executive - 1st Line, they handled client queries, provided coaching and training for a team of six agents, and tracked client bookings. Later, as a Customer Success Manager, they curated relationships with SME clients, managed onboarding, and expedited incident resolution using JIRA software.

Currently, Alex is working at Retention.com as a Client Success Manager, although no end date is provided.

Alex Billeck began their education in 2010 at Mount Royal University, where they pursued a Bachelor of Arts degree in Psychology. This program lasted until 2016. After a break, in 2018, Alex enrolled in the Edison Institute of Natural Nutrition. They pursued a Diploma in Orthomolecular Holistic Nutrition at this institution and completed the program in 2022.