Randy Spriggs

Randy Spriggs has an extensive work experience in various roles. Randy is currently working at Retention.com as an Onboarding Manager and Client Success Ambassador. Randy'sresponsibilities involve assisting large direct-to-consumer companies in growing, engaging, and reactivating their first-party dataset. Prior to this, Randy worked as an Onboarding Specialist at Retention.com, where they played a crucial role in implementing magical solutions that drive measurable ROI for clients.

Before joining Retention.com, Randy was a Senior Customer Success Specialist at Moka Financial Technologies. During their tenure, they answered support requests, acted as a liaison between different teams, and helped streamline customer success processes.

Randy also has experience working at Koodo as a Sales Service Representative. Here, they were responsible for sales, training, technical support, onboarding new employees, and delivering exceptional customer service.

Furthermore, Randy worked at GLENTEL Inc. as an Assistant Sales Manager, where their key responsibilities included managing the largest volume store in Quebec, fostering relationships with business users, and handling PNL management.

Overall, Randy Spriggs possesses a diverse range of skills gained from their previous roles, enabling him to excel in customer success, sales, training, and relationship management.

Randy Spriggs attended Concordia University from 2014 to 2017, where they studied Psychology. Randy did not obtain a degree in this field. Additionally, Randy has obtained several certifications, including "Become a Conversational Support Expert" and "Set up Intercom for your business" from Intercom in June 2022, "Prepare" from Ada in May 2022, and "Code Foundations Skill Path" from Codecademy in May 2021. Randy also acquired the certification for "Delivering a world-class customer support experience" from Intercom in June 2022.