Elijah Abreu

Elijah Abreu is currently a Customer Experience Associate at Revel. Prior to that, they were a Partner Support Specialist at Via from January 2020 to May 2020. Elijah was also a student in KindWork’s Customer Experience and Support Bootcamp from September 2019 to January 2020.

Elijah has experience providing in-person and email support for Via’s Driver Partners using platforms like Zendesk, Talkdesk, Textline, and Salesforce. Elijah also created an employee onboarding document that resulted in an improved process for onboarding future partner support specialists. The entire support team in NYC began using the documentation. Additionally, they assisted Via’s compliance manager with reviewing driver-partner documentation. Elijah was selected for this task due to their attention to detail and as a result, wait times for partners who needed to get on the road quickly were reduced.

During their time at KindWork, Elijah strengthened key professional skills including teamwork, giving and receiving feedback, and effective communication. Elijah also learned technical skills like Zendesk, Intercom, Slack, and G Suite including Docs, Sheets, and Slides.

Elijah Abreu is an accountant who attended LIU Post.

They are on a team with Jocelyn J. - Manager of Customer Experience, Dyshawn Bailey - Customer Experience Team Lead, and Wesley B. - Customer Experience Trainer. Elijah Abreu reports to Veronica Hendrix, Head of Customer Experience.