Mustapha Carter

Mustapha Carter is an experienced professional in customer relations and dispute resolution, currently serving as an External Dispute Resolution Analyst at Revolut since July 2024. Prior to this role, Mustapha held positions such as Senior Customer Success Specialist at Jeeves and Customer Relations Specialist Team Leader at Starling Bank, where leadership in handling card disputes and fraud complaints was key. Mustapha's background includes significant experience as a Senior Complaints Specialist at Wonga, focusing on reputation restoration and consumer advocacy, as well as complaint handling expertise at Capita Remediation Services and Oakwood Global Finance. Additionally, Mustapha spent time as an Adjudicator at the Financial Ombudsman Service, resolving disputes in the financial sector. Mustapha holds a Bachelor of Arts in Business Administration and Management from the University of Kent and a BTEC National Diploma in Business from Epping Forest College.