Charles Pulido

Charles Pulido has extensive work experience in the IT service delivery field. Charles is currently serving as the Global Head of Service Delivery at RIMES Technologies, where they have successfully formed a Global Service Desk team and led the development of processes adhering to IT Service Management best practices. Prior to this, they worked at Financial Times as the Information Technology Service Desk Manager, overseeing the delivery of technology support services and efficiently managing the Global Service Desk operations. Charles also has experience as an IT Service Delivery Manager at Carlson Wagonlit Travel, where they led the transition of help desk work and introduced ITIL Request Fulfillment processes. Additionally, they worked at Citi as an Infrastructure Senior Supervisor, managing a Service Request Fulfillment Team, and at Concentrix as a Technical Team Lead, responsible for team performance and productivity. Charles started their career at Convergys as a Technical Support Representative.

Charles Pulido graduated with a Bachelor's Degree in Electrical, Electronics, and Communications Engineering from Ateneo de Davao University in 2009. Charles also holds additional certifications in "Leaders Eat Last: Why Some Teams Pull Together and Others Don't" from LinkedIn (obtained in 2022), "DevOps Fundamentals" from the DevOps Agile Skills Association (obtained in 2017), and is ITIL Certified from PEOPLECERT. No specific month or year is provided for the ITIL certification.