Daniel Oscar Martinez

Daniel Oscar Martinez has extensive experience in technical support and customer service within the telecommunications industry. Since October 2000, Daniel has held the position of Technical Support Manager at Avaya, focusing on critical customer escalations, quality reviews of engineering cases, team performance improvement, and mentoring new engineers. Prior roles at Avaya included serving as a Level III Customer Support Engineer in a computer telephony integration environment and as a Level II Remote Customer Support Engineer. Daniel's earlier career included working as a Field Engineer at Lucent Technologies, responsible for PBX installation and maintenance, and a trainee at Macrotel S.A., where Daniel engaged in PBX and trading room system support. Daniel holds a degree from Universidad Abierta Interamericana, obtained between 2008 and 2011.