Research Manager | Market Research | Qual Team | Toronto

Savanta is a rapidly expanding powerhouse in the world of data, market research, and advisory services.  At Savanta, we don't just inform and inspire our clients - we empower them with game-changing insights derived from powerful data, cutting-edge technology, and innovative consulting.  Our mission is to help our clients make better decisions and accelerate their progress.

This position sits within the Americas RIC team, specifically the North America Qualitative Practice Group (QPG). At the heart of Savanta is a growing Qualitative Specialist Practice whose primary aim is to empower clients through empathy - the core belief being to truly understand audiences and inspire change, you need to walk in their shoes. 

About the Role

Our qualitative research facilitates a deep connection with the lives, opinions, and behaviour of customers. This is where the group’s human-centric approaches excel. We dig deeper with ethnographies and step into the respondent’s world – via shop-alongs, eye-tracking studies, and other smart techniques.

Through a suite of qualitative and implicit approaches that assess human emotion, cognition and actions, our Qualitative Practice supports a broad range of clients to explain the “why” behind the “what”.

This role offers a great chance to progress your career, gain valuable exposure to high profile clients and work across a varied client base delivering of high-quality projects.

Most importantly, the team have fun together whilst doing it.

As a Qualitative Research Manager, you will play a hands-on role in the delivery of high-quality research projects, applying your knowledge, expertise, and analytical skills to support clients in better decision-making. You’ll work across multiple projects simultaneously. On larger projects, you will report to project leads. On smaller projects, you may lead the day-to-day on the project with limited oversight, and a remit to develop your role such that you become the ‘go-to’ person for the client on the account.

The successful candidate will have experience in and passion for qualitative research methods, in both online and in-person formats, including moderation of focus groups and IDIs for B2C and B2B clients. Knowledge of projective techniques, concept-testing, usability interviews, diary studies, contextual inquiry/observations, and/or ethnographic exploration is required. Experience in quantitative methods is required, as many projects will be mixed methodology studies.

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About You

The ideal candidate will have a minimum of 3 - 5 years of experience in market research, specifically qualitative research.

In addition:

• Bachelor’s or Master’s in Research, Design, Anthropology, Sociology, Cognitive Psychology, or a related discipline

• Expert knowledge of qualitative research techniques, such as moderating digitally in IDIs, FGs and/or face-to-face

• Solid knowledge of quantitative research techniques, analysis and reporting

• Excellent client/stakeholder management skills from scoping and design through the duration of a research project lifecycle

• Experience with storytelling and other narratives to create deep empathy for customers and their needs

• Excellent communication and interpersonal skills

• Enthusiastic, friendly, client-orientated, capable of managing own projects and workload

• Mastery of English (native level preferred); fluency in a second language is a bonus

• A keen eye for detail and accuracy

And in return, Savanta offers*

• Salary range: $60,000 - $70,000 CAD

• Biannual bonus scheme

• Flexible working practices

• Health package

• Retirement plan

• Team & Company Socials

• Committees for Health & Well Being, Charities & Volunteering and DE&I

Why Join Us

With teams in the UK, US, Canada, and India, over 650 staff globally, and ambitious growth plans, Savanta offers the benefits of scale, whilst our specialist teams make life at Savanta feel more like working at a smaller agency.  Our client portfolio includes some of the world’s best-known brands, including Fortune 100 companies.

Part of the vibrant Next 15 Communications Group, we have an entrepreneurial company culture that actively recognizes and values its people and offer unrivalled scope for career development. 

*Full details of local benefits and perks available on request from Savanta HR.

Savanta is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Disclaimer: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.