Erin Giostra

Erin Giostra is the Onboarding Team Lead at SchoolAdmin. Erin has held this position for 4 months. Prior to that, they were the Production Manager - Enrollment Management at Finalsite for 4 years and 8 months. Before that, they were with SchoolAdmin (now part of Finalsite) for 4 years and 8 months, where they held titles such as Deployment & Onboarding Team Manager, Implementation Project Manager, Client Specialist.

At SchoolAdmin, Erin is responsible for improving the onboarding process over time through the continual improvement process. Erin also assigns incoming onboarding projects to Deployment Specialists, analyzes and forecasts department resource utilization, and maintains department software systems and templates.

Previous to their current position, as the Production Manager - Enrollment Management at Finalsite, Erin was focused on larger, Tier 1 groups of schools. Erin was responsible for responding to clients out of multiple queues, including phone, email, and live chat. Erin also maintained an quality score of 95% and above across all channels. In addition, Erin worked collaboratively across multiple teams to escalate, assign, and resolve user issues. Erin also enhanced support documentation and guided learning to help clients learn best practices.

Erin Giostra has a Bachelor of Education from Marymount University and is certified as a Scrum Master by the Scrum Alliance.