Lucy Lei

Lucy Lei is an experienced professional in customer success and operations management with a strong background in implementing and supporting client solutions. Currently serving as Lead Customer Success Manager at Sendbird since November 2018, Lucy is responsible for enhancing client relationships through a proven conversations platform. Prior to this role, Lucy was a Customer Success Manager at Tallie, where responsibilities included managing support services for over 3,000 clients, training team members, and streamlining operational practices. Lucy's earlier career includes positions as a Solutions Engineer and Sales Operations specialist at SpringAhead, as well as internships at Multiven and Walgreens. Lucy holds a Bachelor of Science degree in Business Administration with a focus on Management from San Jose State University.