Renewals Manager - Costa Rica

About Your Role:

As a Renewals Manager, you’ll work within the post-sales team to manage the commercial relationship between Sendoso and its tech-touch cohort of customers.

What You’ll Do:

• Execute Sendoso’s renewal processes to guide customers through evaluations.
• Create and build commercial renewal offers for existing customers
• Negotiate terms, pricing, and packaging to maximize retention
• Communicate value to all Sendoso users, from end users to VP+
• Collaborate with other account team members, including Customer Success, Send Curation, Support, Onboarding, Customer Marketing etc.
• Provide best practices for stakeholders across sales, marketing, customer success, recruiting, and HR.
• Variable goals will be based on retention

What You’ll Bring:

• 3+ years of B2B SaaS Renewals
• Have managed a large volume of customers
• Highly organized and methodical
• A track record of high sales performance - exceeding quotas, winning sales awards, etc
• An interest in technology - and the science and art of sales and marketing
• The ability to leverage customer data to proactively engage with and renew customers
• Experience in a startup or similar environment is strongly preferred
• Experience managing commercial work (sales, renewals, etc.) in Salesforce
• Familiar with Catalyst and other Customer Success Platforms
• Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc)

How You Work:

• You are motivated and organized, with a proven ability to create lasting customer relationships that deliver on desired outcomes
• Analytical mind, ability to see the holistic approach to entire book of business
• Comfortable with getting creative and testing things out
• You strive to be an effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers