Mitali Bhadra

Mitali Bhadra is a seasoned professional with over 15 years of extensive experience in technical support and management roles across various organizations. Currently serving as the Manager of Pricing & Licensing Support at ServiceNow since April 2022, Mitali previously held multiple positions at Cisco, including Technical Support Manager and Senior Technical Consulting Lead, where notable achievements included increasing customer satisfaction scores by 25% and securing extended customer support contracts. Mitali's earlier career involved roles at companies such as VZURE Solutions, Tata Consultancy Services, Infosys, and Tech Mahindra, contributing to software development and client solutions across diverse technological platforms. Mitali holds a Certificate in Project Management from UC Berkeley Extension and a Bachelor's degree in Information Technology from SRKNEC, Nagpur University.