Natalia Vega

Natalia Vega is a highly experienced professional specializing in customer success management, currently serving as a Customer Success Manager at ServiceNow since November 2024 and previously at Arkose Labs. In these roles, Natalia has driven customer engagement, conducted quarterly success reviews, and advocated for best practices to enhance product adoption. Experience also includes serving as a Concejal at Municipalidad de San José and holding senior positions at VMware as a Senior Customer Success Manager and Support Services Manager, where cross-functional collaboration and customer satisfaction were key focuses. Prior roles include a Solution Delivery Analyst at McKinsey & Company, Planning Analyst at The Kraft Heinz Company, and various internships. Natalia holds an MBA in Strategic Business Management, a project management certification from Egeria Consulting, and a degree in Industrial Engineering from Universidad de Costa Rica.