Account Manager (national/enterprise Accounts)

As an Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

Your Adventure Ahead

• Deliver key value proposition to merchants, driving demand for adoption of best practices
• To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
• Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
• Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
• Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
• Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
• Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Essentials to Succeed

• Minimum 1+ years of experience in key account management, preferably with Fashion, Home & Lifestyle, Electronics groups and chains
• Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
• Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
• Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
• Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
• Must be comfortable with C-level negotiations and have relationships with top decision makers.