Omotara Abolade

Omotara Abolade has a strong background in customer service and support. In 2013, they worked as a Data Sales & Support Consultant (Tech Squad) at MTN, where they attended to customer technical problems, configured devices, installed software, and troubleshooted hardware issues. From 2015 to 2018, Omotara worked as a Customer Support Representative at 9mobile, providing systems and technical support, configuring devices, installing software, and resolving network-related issues. In 2018, they joined Garanntor as a Customer Service Manager, where they used multiple communication channels to engage customers, developed effective customer service strategies, and ensured maximum client satisfaction. Currently, Omotara is working at SHYFT Power Solutions as a Manager, Customer Success. In their role, they analyze and review customer complaints, create onboarding process documentation, hold business review sessions, develop ticket management and customer feedback processes, engage monitoring tools, conduct customer training sessions, implement engagement and retention strategies, and assist customers with product setup and navigation.

Omotara Abolade pursued a postgraduate degree in Purchasing and Supply chain at the University of Lagos from 2018 to 2019. Prior to that, from 2006 to 2010, they completed their Bachelor's Degree in Microbiology, General at the University of Ilorin. Additionally, they obtained a certification in Google Digital Skills for Africa from Google in March 2019. There is also mention of an "iTIL" certification, but no details regarding the institution or the specific month and year of obtaining it.