Swathi Pulapaka

Swathi Pulapaka has a strong work experience in various roles and industries. Swathi is currently working as a Customer Success Operations Manager at Sisense since November 2021. Prior to this, they worked as a Sales Reporting and Analytics Manager at Coupa Software from June 2021 to September 2021.

Before their role at Coupa Software, Swathi served as a Senior Analyst-Customer Success Operations at NTT Application Security [Formerly WhiteHat Security] from February 2020 to June 2021. Swathi also gained experience as a Sales Operations Analyst at EFI from February 2015 to February 2020.

In the past, Swathi worked as a Business Analyst at Milestone Technologies, Inc. from January 2012 to December 2014, where they were involved in projects at Facebook. Swathi also served as a Service Delivery Analyst at Computer Science Corporation [CSC] from August 2010 to August 2011.

Swathi started their career in 2004 as an Order Management/Customer Support professional at Sierra Circuits Inc. Overall, they have a diverse background and has gained expertise in customer success operations, sales reporting and analytics, sales operations, business analysis, and service delivery.

Swathi Pulapaka holds a Master of Science (MS) degree in Computer Science from Kutztown University of Pennsylvania. Additionally, they have completed several certifications, including Customer Success Management Fundamentals, Business Analyst and Project Manager Collaboration, Getting Started with Power BI, Sales Operations, Learning Salesforce CPQ, SAP ERP Essential Training, Business Analytics: Sales Data, Business Development: Strategic Planning, Excel: Sales Forecasting, Managing Your Sales Territory, and Programming Foundations: Databases. These certifications were obtained between February 2021 and October 2021 from LinkedIn.