Frederick Mensah-Burobey

Frederick Mensah-Burobey is currently working at SITA as a Service Operations Team Lead & Incident Manager at Heathrow Airport Ltd (HAL) since March 2019. Frederick is responsible for coordinating local and global resolver groups as well as 3rd parties to ensure timely resolution of incidents, problems, and requests.

Prior to their current role, Frederick worked as a Major Incident Manager at Ladbrokes Coral from August 2017 to October 2018. Frederick also served as a Major Incident Manager - Virgin Media at Huawei from August 2016 to June 2017.

Before that, they worked as a Network Operations Manager at Elite Trends LLC., US from an unspecified start year to April 2015. Frederick then joined TalkTalk PLC Group as a Network Service Assurance Manager from September 2009 to July 2012. Frederick also worked at Tiscali UK PLC as a Network Consultant from September 2006 to September 2009 and as a Senior Network Engineer from February 2002 to September 2006.

Earlier in their career, Frederick worked at Vodafone Group PLC as a Service Desk Engineer from November 2000 to July 2001 and at Intuit UK as a Service Engineer in 2000.

Frederick Mensah-Burobey earned a Higher National Diploma in Computer Systems (Software Engineering) from the University of Westminster between 1993 and 1995. Prior to that, they obtained a BTEC National Diploma in Computing from The College of Haringey, Enfield and North East London (CONEL) from 1991 to 1993. Additionally, in 1990-1991, they completed a BTEC First Diploma in IT Applications at the same institution. In terms of additional certifications, Frederick obtained the UNLEASH Management Development Program certificate from The Ken Blanchard Companies in 2023, along with ITIL 4 ® Foundation certification from AXELOS Global Best Practice and ITIL® v4 Foundation Certificate in IT Service Management from PeopleCert, both in 2022.