Raluca Martin

Raluca Martin has a strong background in customer service and project management. Raluca has held various roles throughout their career, starting as a Project Manager at CGS, where they focused on meeting call center objectives and managing human resources. Raluca then worked as a Marketing Specialist at Isaran Residence, conducting market analysis and managing the brand's customer experience. Raluca also worked at Orange as a Customer Service Quality & Communication Coordinator, where they monitored performance indicators and provided training and coaching. Raluca later served as a Project Manager at Telekom Romania, overseeing customer service operations and working to improve SLAs and customer satisfaction. Raluca then joined Autoclick Rent a Car as a Customer Support Manager, implementing initiatives to increase customer satisfaction and reduce issue resolution time. Raluca also designed and developed training modules for new procedures. Following that, they founded their own business, Think Customer, offering services related to customer service optimization and CRM tools. Currently, Raluca is the Head of Customer Operations at Skywind Group.

Raluca Martin's education history begins in 2005 when they enrolled in Academia de Studii Economice din București, where they pursued a Bachelor of Business Administration in International Relations and Affairs. Raluca completed their degree in 2008.

In 2017, Raluca Martin furthered their education by attending CIM | The Chartered Institute of Marketing, where they obtained a Marketing Professional degree in Customer Experience. This educational experience lasted until 2018.

Raluca Martin also holds additional certifications. In June 2016, they obtained a Trainer certification, although the institution from which they acquired this certification is unknown. Raluca also obtained a Professional Marketing Customer Experience certification, which was conferred by CIM | The Chartered Institute of Marketing. The specific year and month of obtaining this qualification are unavailable.