Steve Hardy - Head of Client Relationships

Steve Hardy has over 30 years of professional experience, with expertise in client relationship management and operational readiness. Currently, they serve as the Head of Retail Service Management at Smart DCC, where they lead a team of Relationship Managers to implement strategic initiatives that improve operational efficiency and deliver value to stakeholders. Steve is responsible for monitoring and analyzing key performance metrics, designing business improvement plans, ensuring regulatory compliance, and managing a dedicated high-level escalation team. Prior to this, they worked at BT Global Limited as the Head of Supplier Contract and Operational Assurance for three years. Steve also held various roles at BT Wholesale, including Senior Programme Manager, Head of Client Relationship Management, Senior Client Relationship Manager, and Learning and Development Manager. Steve began their career at Openreach as a Field Technician and steadily progressed to roles such as Senior Field Performance Analyst and Field Technician Training & Development Manager.

Steve Hardy, the Head of Client Relationships, obtained a Post Graduate Diploma in Business, Management, Marketing, and Related Support Services from The University of Salford. Steve attended the university from 1999 to 2004.