David R.

Professional Service Delivery Expert at SMG

David R. has a strong background in project management and delivery. David most recently worked as a Professional Service Delivery Expert at SMG - Service Management Group starting in April 2023. Prior to that, they were a Delivery Manager at Megsoft from February 2022 to October 2022.

David also has experience in client onboarding and API integration projects as a Client Onboarding Project Manager at Blackhawk Network from January 2021 to February 2022. David worked as a Project Manager at BCM One from November 2019 to August 2020, ensuring the successful execution of projects on-time and within budget.

Before that, David held the role of Project Manager at Outsourcing Services International (OSI) from October 2018 to November 2019. David also served as an Operations Team Leader at TELUS International Central America from April 2015 to August 2018.

David's early career experience includes working as a Team Leader / Subject Matter Expert at Convergys from August 2009 to March 2015.

David R. has an Associate's degree in Computer Engineering from Universidad Don Bosco. David also completed the IT Essentials program at Cisco Networking Academy. In terms of additional certifications, they obtained the following:

1. Fundamentals of Agile Project Management from the Project Management Institute in November 2022.

2. Fundamentals of Waterfall Project Management from the Project Management Institute in September 2022.

3. Foundations of Project Management from Google in February 2022.

4. EF SET English Certificate (C2 Proficient) from EF Standard English Test (EF SET) in November 2021.

5. Project Management from Cámara de Comercio de España in August 2020.

6. Scrum Foundation Professional Certificate (SFPC) from CertiProf in June 2020.

7. Lean Six Sigma White Belt Certification from TELUS International in May 2017.

Links

Timeline

  • Professional Service Delivery Expert

    April, 2023 - present

View in org chart