James Maycock

James Maycock is an experienced professional currently serving as a Capacity and Forecasting Analyst at SNG, having transitioned from a Scheduler position at Thames Water. With a rich background in forecasting, planning, and customer operations, James excels in preparing variable forecasts and making analytical recommendations to improve staffing efficiency in high-volume contact centers. Previous roles include Customer Operations Resource Agent at SSE plc and a Forecasting and Planning Analyst on secondment, demonstrating a commitment to enhancing customer experience and operational effectiveness. James also has foundational experience in customer service and team leadership roles, complemented by an AS degree in Information Technology from Prospect School.