Brian Myers

Brian Myers has a diverse work experience spanning over two decades. Brian started their career as a Customer Service Representative at DHL Worldwide Express, where they assisted customers and performed daily data entry. After this, they worked as a Customer Service Representative at Sykes, onsite at Hewlett Packard, where they answered inbound calls and provided support for parts identification.

Brian then joined EDS, an HP Company, as a Technical Operations Specialist, where they actively monitored multiple clients' production environments, including MCI, Motorola, NASD, J. Crew, Sprint, and Verizon. Brian later transitioned to the role of a UNIX Systems Administrator at EDS, where they participated in all aspects of Solaris system administration and successful data recoveries after server outages.

Following their tenure at EDS, Brian worked as a WebSphere Administrator at Paige Technologies, providing support for IBM WebSphere clusters and proxy servers. Brian then joined CDI Corporation as a Team Lead for Privileged User Monitoring, where they managed day-to-day operations, assisted in software and process development, and addressed escalations.

Their most recent role was at Spectra Logic, where they started as a Tier 1 Technical Support Specialist, providing front-line technical support for Tape Libraries, SAN Disk Arrays, and Hybrid Cloud Solutions. Brian later advanced to the position of a Tier 2 Support Specialist, taking ownership of escalated customer issues and collaborating with various groups to ensure problem resolution.

Overall, Brian has gained extensive experience in technical support, system administration, monitoring, and customer service throughout their career.

Brian Myers attended Heald College from 1999 to 2001, where they earned an Associate in Applied Science degree in Business Software Applications. In 2001, they also obtained another Associate in Applied Science degree from Heald College, this time in Cisco Systems. From 2017 to 2018, Brian attended SecureSet Academy, focusing on Cyber Security.