Jaylen Gia Truong

Jaylen Gia Truong has a diverse work experience spanning across various industries and roles.

Jaylen Gia began their career at Gap Inc. in 2002 as a Sales Advisor before moving on to work as a Sales Advisor at Ciro Citterio in 2004. In 2006, they worked as a Desktop Support at Evergreen Shipping Agency (UK) Ltd.

In 2008, Jaylen joined Oracle sys Inc as a Technical Support Engineer, providing support for the Primavera P6 product. Jaylen Gia also troubleshooted issues/queries, identified and logged defects, and worked as an interface between customers and developers.

From 2010 to 2013, they worked at Shazam as a QA Engineer, ensuring the quality of the company's products. In the same year, they joined OpenText as a BPA Support Specialist, working in an ITIL environment to deliver global application support.

In 2013, they moved to Trayport as a Support Analyst, where they provided technical support to clients and installed new trading environments for new hosted clients.

From 2014 to 2017, Jaylen worked at Raymond James Investment Services as an App Support & Database Engineer. Jaylen Gia provided technical and non-technical support to various business-critical applications, including account/portfolio management, order management, and compliance calculations.

In 2017, they joined the European Medicines Agency as an Application Support Analyst, and in 2018, they joined Panopto as a Tier 3 Support Engineer.

Overall, Jaylen has gained extensive experience in technical support, application support, and quality assurance roles throughout their career.

Jaylen Gia Truong completed a Bachelor of Science (BSc) degree in Computer Science from City, University of London, from 2003 to 2006. In addition to the degree, Jaylen obtained several certifications: Querying Microsoft SQL Server 2012 from Microsoft in July 2013, ISTQB Software Testing Foundation from BCS in May 2013, Oracle Certified JAVA Programmer from Oracle in February 2013, and ITIL Foundation from EXIN in September 2012.