Senior Product Manager - AI | Au2024-100

Job title: Senior Product Manager - AI

Location: Melbourne, VIC - Hybrid

Reports to: Director of Product Management

Type: Full-time

Travel expectation: Up to 20%

StarRez is renowned for impacting millions of students' lives every year with industry-leading software. Our combined customer base now exceeds 1,300 in more than 25 countries, managing over 3 million beds. With the recent combination with Adirondack Solutions and RMS, our growing scale enables greater opportunities to expand community value through enhanced product capabilities and services. Many prestigious Universities, Colleges, and Property Managers across the globe rely on StarRez to transform the student residential experience.

The Role

This is an individual contributor role for a Senior Product Manager (SPM) with strong competencies, the ability to operate autonomously, extensive experience, and demonstrated success. This role will focus specifically on leveraging generative AI to enhance our product, working alongside a specialist AI designer and engineers who spend all day, everyday only thinking about how to leverage AI for the benefit of our business and customers.

You’re obsessed with AI and have been madly researching and thinking about how you can make using this technology your fulltime focus. You are well-versed in Product Management frameworks and can recognize which research and delivery techniques are appropriate to validate and deliver AI-driven projects on our roadmap. The decisions you make as an AI SPM will have a significant impact and high visibility, dealing with major features, functions, and enhancements of existing products.

You will serve as the voice of the AI product roadmap, representing it internally and externally stakeholders, customers, advisors and more broadly as needed for the benefit of StarRez.

What You'll Be Doing

• Develop and Execute an AI Product Strategy

• Define the overarching product strategy for AI-driven initiatives, ensuring alignment with StarRez’s business goals and customer needs.

• Identify and prioritize key areas where generative AI can provide the most significant impact, focusing resources on high-value opportunities and economising on development resources where practical and possible.

• Collaborate with cross-functional teams to ensure AI product strategy integrates seamlessly with overall product development efforts and broader strategic software initiatives

• Use data-driven insights and market research to inform strategic decisions, ensuring the product roadmap reflects the latest trends and customer demands.

• Develop a clear vision and long-term plan for AI product development, setting measurable goals and milestones.

• Allocate resources effectively, balancing short-term demands with long-term strategic objectives.

• Regularly review and adjust the AI product strategy based on performance metrics, market feedback, and evolving business priorities.

• Communicate the AI product strategy to stakeholders, ensuring buy-in and understanding across the organization.

Build & Optimise

• Responsible for product oversight through the full product management lifecycle, from defining product vision and strategy, discovery, development, and execution of the product roadmap, launch, and ongoing management.

• Develop new AI-driven products that address unmet customer needs.

• Determine metrics to measure progress and success.

• Conduct extensive market and customer research to feed into AI Product development and lifecycle management.

• Liaise cross functionally on product positioning and value propositions.

• Think strategically, with the ability to recognize where an AI product is succeeding or failing.

• Leverage sophisticated Launch planning techniques to make sure teams are aligned cross functionally in the lead up to go live.

Measure

• Oversee the commercial and operating performance of AI products against stated KPIs.

• Track product engagement and impact on end users.

• Develop a robust market, customer, and competitor fact base through day-to-day activities, including but not limited to customer visits, interacting with our Customer Advisory Board, conducting market research, Win/Loss Analysis, and engaging with key market constituents.

• Analyze pricing and focus on increasing product profitability.

• Demonstrate commercial fluency – comfortable with financials, monetization strategy, and business case development to achieve financial goals.

• Monitor post-launch performance to identify opportunities for improvement.

Prioritisation

• Work closely with other PMs, Designers, Engineers and cross functional peers on complex problems.

• Own the prioritization of the AI product portfolio.

• Gain stakeholder buy-in on AI initiatives.

• Make trade-off decisions considering new short-term requirements and the impact on long-term plans.

• Work closely with the Engineering team to communicate the vision and requirements for new AI-driven features.

• Collaborate with other departments to build trust and understanding.

• Participate in showcases (demos) and team rituals.

Communication

• Excellent verbal and written communication skills – able to craft clear design requirements and communicate effectively with technical and non-technical audiences.

• Work closely with the engineering team to communicate design vision and requirements for new features.

• Collaborate with other departments to build trust and understanding.

• Advocate for team performance and design success within the organization.

• Participate in showcases (demos) and team rituals.

Attitude

• Develop in-depth knowledge of AI product functionality.

• Exhibit a deep understanding of customer needs, reinforcing a user-centric approach to product development.

• Be an expert on StarRez AI products, demonstrating customer use cases and recognizing opportunities to influence change.

• Encourage a culture that values and prioritises research-backed and customer-focused data.

• See a holistic picture of problems, breaking them into smaller pieces of complete value to solve.

• Understand when a problem is solved and how to measure success.

Requirements

• A minimum of 5 years' experience in product management, preferably in a digital or technology-related field.

• Excellent knowledge of AI trends and customer needs.

• Strong understanding of generative AI technologies and their application in product development.

• Proven track record of successful product discovery and launches.

• Ideally experience working in Machine Learning, AI or a related field with a proven track record of successful AI product discovery and launch.

• Demonstrated ability to influence cross-functional teams.

• Experience with analytics and data-driven decision-making.

Reasons to Join Our Team 🤩

• Be part of a vibrant and supportive culture, with weekly team lunches.

• Enjoy extra time off around the holiday season to recharge and spend time with loved ones. 🏝️

• Experience a flexible and hybrid workplace.

• Access professional development opportunities.

• Be part of a global team, participate in monthly global meetings, and collaborate with team members in different countries.

• Z-Factor: Our most celebrated value. Work with a team of caring, energetic, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Let’s talk StarRez 😊

Apply now!!! ⭐️