Russ Mannette

Russ Mannette has a diverse work experience spanning over several companies and roles. Russ began their career at Hologic, Inc. as a Phantom Technician from 1996 to 2000. Russ then worked at Telvista Inc. as a Level 2 Support Technician from 2000 to 2004, where they provided phone support and trained tier one technicians. After that, they joined Ajilon as a Solution Center Technician from 2004 to 2007, where they offered phone and email support for hardware and software issues. At Wellington Management, they served as a Senior IT Specialist from 2007 to 2016, managing changes in the production environment and participating in the Change Advisory Board. From 2016 to 2017, they worked as a self-employed professional, optimizing IT systems in small offices and serving as an independent livery driver for Uber and Lyft. Russ then transitioned to Randstad Technologies US for CVS as a Technology Incident Manager from 2017 to 2017, resolving critical customer site outages. Subsequently, they joined AAsearch at TJX as a Major Incident Manager from 2017 to 2018, managing retail customer service disruptions and overseeing plans of action with repair teams. Russ then moved to Maxima Consulting @State Street Bank as a Problem Coordinator from September 2018 to November 2018. Currently, Russ works at State Street Bank & Trust Co. as a Vice President - Problem Coordinator since November 2018, responsible for end-to-end management of problem management processes and ensuring the appropriate urgency to mitigate re-occurrence of major incidents.

Russ Mannette has an Associate's degree in Computer maintenance/test technician from Mass Bay Community College. Russ has also obtained additional certifications, including ITIL® Foundation 4 First Look from LinkedIn and certifications in CCNA, ITIL, Mous - Powerpoint, and Network+ from respective institutions. The specific months and years of obtaining these certifications are not provided.