Andrea Imendia

Andrea Imendia has a diverse work experience in various roles and industries. Andrea began their career as a Junior Business Process Analyst at Deloitte, where they assisted a US multinational pharmaceutical company in optimizing their Order to Cash processes. Andrea analyzed billing procedures and proposed improvements to optimize efficiency.

Andrea then joined Majorel, where they held multiple positions. As a Customer Care and Social Media Team Manager, they led a team of Customer Care agents and Social Media experts for a renowned sports entertainment company. Andrea provided direction and communication to the team, ensuring timely and knowledgeable responses to customer requests.

Andrea also served as a Content Moderation Team Manager, launching and leading a team of Content Moderators for one of the world's largest social media platforms. Andrea delivered training, worked on performance improvement, and implemented processes to enhance community guidelines, user experiences, and overall operations.

At TravelPerk, Andrea worked as a Customer Care Team Manager, leading a team of Business Travel Consultants/Lead Agents. Andrea provided daily direction and communication, motivated team members, and made improvements to internal and external processes and procedures.

Later, they became a Payments & Refunds Manager, leading an in-house team of Payments and Refunds Specialists. Andrea mentored team members, identified areas for improvement, and drove cost-effectiveness initiatives in the payments and refunds End-to-End processes.

Their most recent role at TravelPerk was as a Client Operations Manager. Andrea oversaw the operations of four different teams, both in-house and outsourced. Andrea created volume forecasts, managed hiring and onboarding, and ensured a balance between high-quality work and employees' well-being.

Andrea Imendia's work experience showcases their strong leadership, team management, and process optimization skills across multiple industries.

Andrea Imendia's education history includes attending Mälardalen University, although the specific years of enrollment and degree pursued are unknown. In terms of additional certifications, Andrea obtained a Six Sigma Yellow Belt from the Advanced Innovation Group Pro Excellence (AIGPE™) in January 2023.