Frances Chao-Gay

Frances Chao-Gay currently serves as the Director of Technology and Product Operations at Symend, overseeing process improvements and execution risk management for Product and Technology teams. With extensive experience in program management, Frances has held key positions at Progress, Chef Software, and MicroStrategy, where responsibilities included leading cross-functional collaborations, driving data-driven decision-making, and implementing Agile and DevOps practices. Notable contributions include developing product strategies, facilitating successful software releases, and transforming team structures to enhance operational efficiency. Frances holds a Bachelor's Degree from Wellesley College, graduating Cum Laude.