Lindsey Colella

Lindsey Colella is an experienced professional in digital customer experience and market research, currently serving as Vice President of Digital Customer Experience at Synchrony since March 2023. Previously, Lindsey held the position of Director of Market Research and Customer Insights at Klaviyo, where a cross-functional team was guided to enhance digital sales and marketing strategies. At Vistaprint, acted as Director of Global Customer Experience and Insights, contributing to digital transformation initiatives and managing customer-centric KPIs. Lindsey also worked at Sun Life Financial in various roles, where collaboration on customer journey mapping and design thinking frameworks led to notable achievements, including nominations for CEO Awards of Excellence. Earlier career experiences included roles at Forrester Research and Communispace Corporation. Lindsey holds an MBA in Marketing from Babson F.W. Olin Graduate School of Business and a Bachelor of Arts in Political Science and Spanish from Hartwick College.