Operations Manager

About us:

Syndica is creating the Cloud of Web3. We supply the most critical applications in Web3 with enterprise-grade RPC infrastructure and developer tools tailored for the Solana ecosystem. Joining our team means you'll be held to a high standard, technically challenged, and grow close to a group of individuals passionate about building new infrastructure technologies.

We are backed by strategic partners, investors, and advisors who are all-in on our mission: Chamath Palihapitiya of Social Capital, Steve Jang of Kindred Ventures, Joe McCann of Asymmetric, Jump Crypto, Coinbase Ventures, Solana Ventures, Circle Ventures, and many more.

About you:

• You have 3+ years of experience working in a role where you demonstrated exceptional problem-solving skills.
• You are highly organized and detail-oriented, with exceptional skill in managing multiple, often competing priorities.
• You can adapt and pivot quickly in fast-paced, rapidly growing environments.
• You are dedicated to providing the best customer and employee experience.
• You are able to handle matters confidentially.

Standout experience:

• Project management or coordination capabilities, preferably in a SaaS company or startup.
• Human resource or people management experience with a focus on recruiting.
• Experience working directly within the C-suite or founders.
• Bachelors in Business Administration or relevant experience.

About the role:

As an Operations Manager, you will collaborate with cross-functional teams across the company, including engineering and operations, to solve complex problems. You will develop systems and processes, impacting operations and long-term success while scaling and fostering a vibrant workplace culture. You will enhance office systems and oversee onboarding to ensure efficient operations and successful integration of new hires among, other exciting projects.

Key responsibilities:

• Work quickly and independently on projects assigned by the founders.
• Handle incoming technical questions from our platforms with urgency.
• Craft job descriptions, promote them on LinkedIn, and conduct interviews.
• Onboard and offboard employees following current processes and procedures.
• Update our Employee Handbook with relevant processes for our employees.
• Work closely with our Head of Growth to plan events.
• Book team travel and coordinate events.
• Set up team-building events for in-person meetings.
• Work with the design team to ideate branded material and ship to production.

What does success in this role look like?

• In three months, you have become an integral part of the organization and are leading critical projects.
• In six months, you have earned the team's trust, delivered tasks with minimal guidance, and are helping to mentor employees on best practices.
• In twelve months, you have established a cadence of predictable, on-time delivery of best-in-class operational strategy and execution.