Analyst - Global Operations Analytics

About Tala

Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, and Forbes’ Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India. 

Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you!

At Tala, we see the world differently. We’re driven by a fundamental belief in people, and we work hard to prove their potential. We take risks that others won’t, in order to put more power in our customers’ hands. Every day, we challenge the limits of a system that has left 3 billion people behind –  committing to building a world where underserved people everywhere have financial access, choice, and control. We call this way of doing things Radical Trust. We think trust will be the currency that drives a better financial system – one that sees, understands and serves more of the world’s people.

What You'll Do

• Data management and  monitoring of Tala’s loan servicing operations
• Create globally consistent, accurate, real-time dashboards for key Collections & Customer Service metrics
• Collect and Interpret data, analyze results using statistical techniques to provide Ad Hoc and BAU reports
• Develop and implement datasets, data collection systems, data analytics and other strategies that optimize process efficiency and quality
• Perform basic performance trend analysis and conceptualize action items to improve operational efficiency
• Monitor headcount ratios and budget compliance
• Perform cost-benefit analysis
• Automation and optimization of reports, insights and data collection
• Develop spreadsheets, diagrams and process maps to document needs

What You'll Need

• 2-3 years of relevant experience and BS in Computer Science, Information Management, Engineering, Statistics or related fields
• Strong SQL and Python skills and experience with building data infrastructure to support reporting and analytical needs.
• Experience with data warehouses and ETL/data transformation pipelines.
• Adept at queries, report writing and presenting findings.
• Experience with digging into underlying data and identifying discrepancies and business logic.
• Strong communication skills with the ability to influence in a dynamic, cross-functional environment; customer-focused, with a strong history of driving results, managing complexity and dealing with ambiguity.