Nick Kiang

Nick Kiang has a diverse range of work experience in various roles. Starting in 2013, they worked at iMatrix as an Account Specialist, Social Media Manager, Video Production Manager, and Team Lead of Client Relations. In these roles, they demonstrated exceptional performance and skills in resolving technical issues, managing social media content, overseeing video projects, and providing quality service to clients.

In 2015, Nick became the Senior Manager of Service Delivery at iMatrix, responsible for managing multiple departments and rendering web marketing services. Nick was recognized with the '2017 GM Award' for outstanding performance in this role.

From 2017 to 2019, they worked at Internet Brands as a Business Systems Analyst, launching cross-company product lines and managing Salesforce for various verticals such as health and auto.

Starting in 2019, Nick joined PatientPop Inc. as a Senior Manager, Customer Success Operations, where they led transformational projects, scaled operations, and managed Salesforce and business systems development. Nick was awarded Q3 2019 most impactful CS leader.

Most recently, Nick joined Tebra in 2022 as a Director, Business Systems. In this role, they are responsible for unifying business systems, supporting tech stack rationalization, and providing status reports on systems migrations.

Overall, Nick Kiang has a strong background in business systems management, project leadership, and customer success operations.

Nick Kiang's education history begins in 2012 when they earned an Associate's Degree in Business Administration and Management, General from San Diego Mesa College. Nick then continued their education at Northern Arizona University-The W. A. Franke College of Business from 2010 to 2012 and obtained a Bachelor's Degree in Business Administration and Management, General. Moving forward, they attended San Diego State University from 2020 to 2022, where they earned a Bachelor of Science (BS) degree in Business Administration and Management, General.

In addition to their formal education, Nick Kiang has also obtained certifications from Talkdesk. In August 2019, they obtained both the Talkdesk Admin Certification and the Talkdesk Supervisor Certification from Talkdesk institution.