Phyllis Chimwemwe Manguluti

Phyllis Chimwemwe Manguluti has extensive work experience in the telecommunications industry. Phyllis Chimwemwe began their career at Telekom Networks Malawi Limited (TNM) in 1999, where they held various roles and demonstrated strong leadership skills. Phyllis served as the Chief Customer Officer, overseeing the company's customer services. Phyllis Chimwemwe also held the position of Chief Regional Operations Officer, responsible for managing the commercial, technical, financial, and administrative operations of TNM's four regions. Additionally, they served as the Chief Channels Officer and Managing Executive, contributing to the strategic business plan and driving the company's key objectives.

Phyllis played a pivotal role in setting up the Network Management Centre for TNM, where they managed the implementation of the physical infrastructure and integrated various systems for efficient network monitoring and performance. Prior to this role, they served as the Regional Technical Manager and Assistant Manager in TNM's technical division.

In addition to their roles at TNM, Phyllis has also held positions of Vice Board Chairperson at Malawi Energy Regulatory Authority and Member of the Supervisory Board at Universal Service Fund. Malawi.

Throughout their career, Phyllis has demonstrated a strong focus on customer satisfaction and retention, strategic planning, and driving business growth.

Phyllis Chimwemwe Manguluti attended Malawi Polytechnic from 1995 to 1999, where they studied Electrical and Electronics Engineering. Phyllis Chimwemwe also obtained a LCGI degree in Electrical and Electronics Engineering from City and Guilds of London International. Furthermore, they pursued a Master of Business Administration (MBA) from the Management College of Southern Africa. In addition, Phyllis holds a certification in ITIL from APMG-International, although the specific month and year of obtaining this certification are not provided.