Isabel Cruz

Platform Support Manager at Terminus

Isabel Cruz has a diverse work experience. Isabel started as a Technical Solution Specialist at N(3) in October 2011, providing technical enablement to clients developing applications on a cloud platform. Isabel also managed client relationships during this time. In May 2012, they transitioned to a Business Analyst role at the same company.

In 2012, they had two stints at Goldman Sachs. From June to August, they worked as a Summer Technology Analyst, gaining valuable experience in the field. Later, from July 2013 to June 2017, they worked as a Technology Analyst.

In September 2012, Isabel joined Microsoft's Windows Azure Product Team. However, their time with the company was relatively short, lasting until February 2013.

Beginning in February 2018, Isabel joined Terminus and worked as a Customer Support Specialist for a year. In March 2019, they were promoted to Senior Customer Support Specialist, a position they held until March 2020. From March 2020 to February 2021, they served as a Technical Support Lead. Currently, they are employed at Terminus as a Platform Support Manager, starting in February 2021.

Overall, Isabel Cruz has held roles in customer support, technical enablement, business analysis, and technology analysis, gaining experience in various sectors such as finance and technology.

Isabel Cruz attended Southern Polytechnic State University from 2009 to 2013, where they pursued a Bachelor of Science degree in Software Engineering, specializing in Computer Software Engineering. In terms of additional certifications, Isabel completed the EDGE|Work Emerging Leaders Program at EDGE Mentoring in March 2023.

Links

Previous companies

Microsoft logo
Goldman Sachs logo

Timeline

  • Platform Support Manager

    February, 2021 - present

  • Technical Support Lead

    March, 2020

  • Senior Customer Support Specialist

    March, 2019

  • Customer Support Specialist

    February, 2018