Janice McClelland

Janice McClelland has over 28 years of work experience. Janice started their career in 1992 at Howard Packaging Ltd as a Sales Administrator, where they managed sales administration and built strong customer relationships for key accounts such as Coca Cola and Van den Bergh Foods. In 2012, Janice joined Texthelp as a Customer Relationship Specialist, where they developed and maintained professional relationships with internal stakeholders and external vendors. Janice later became the VP of Customer Success at Texthelp, responsible for building strong client relationships, ensuring saas renewals, and growing existing business. Throughout their career, Janice has demonstrated their ability to effectively manage multiple competing priorities and embrace neurodiversity as part of diversity and inclusion strategies.

Janice McClelland attended Queen's University Belfast from 1982 to 1984, although the degree and field of study are not provided. In terms of additional certifications, they obtained a Mini MBA from Ulster University in September 2022 and completed the SIA Customer Success Advanced program from Sales Impact Academy in January 2022. Janice also completed the Talk Big Presentation Skills and Camera Confidence Training from Talk Big Communication Skills Training in August 2021. Janice attained a certification in Compelling Channel Management from CIM | The Chartered Institute of Marketing in July 2019 and became an Excelus Manager through Aspire Learning and Development Ltd in January 2019. It is known that they underwent Agile Practitioner Training with Skillsoft Ireland Ltd, but the specific month and year are not provided. Additionally, Janice completed Successful Selling training with KPL Consulting, although the details of the certification period are unknown.