Kathleen Watson

Kathleen W. is a skilled customer experience and e-commerce manager with extensive experience in the retail sector. Currently serving as Customer Experience Manager at The Woman's Exchange of St. Louis since October 2020, Kathleen has achieved significant sales growth, increasing average monthly e-commerce sales by 117% and average order value by nearly 70%. Kathleen's background includes roles at SEPHORA, where notable accomplishments included cultivating client relationships, training staff, and implementing merchandising standards, as well as positions at kate spade new york and Dillard's Inc., where strong sales performance and client engagement were key achievements. Kathleen also possesses a solid foundation in merchandise management from their time with Kappa Delta Sorority and honed customer service skills during an internship at Walt Disney World. Education includes completing the LC101 program at LaunchCode and studies at the University of Missouri-Columbia.