Frank West

Frank West has a diverse work experience in the field of customer support and client services. Frank worked as a Technical Support Engineer at Tipalti starting from April 2023. Prior to that, they held the position of Associate Director of Client Services Support at S&P Global from July 2022 to February 2023. In this role, they contributed to a significant improvement in contract extensions rate and was responsible for customer satisfaction efforts within the team.

Before joining S&P Global, Frank served as the Manager of Digital Experience at Brink's Inc from September 2020 to August 2021. During this time, they played a key role in driving contract extensions rate improvement and managing the voice of the customer initiatives.

Frank began their career at SPOTIO, where they held the positions of Customer Success Specialist and Customer Support Manager from August 2017 to September 2020. With SPOTIO, they gained experience in managing customer relationships and providing support to the team.

Overall, Frank's work experience demonstrates their strong expertise in customer support, client services, and driving improvements in customer satisfaction metrics.

Frank West's education history includes attending the Nucamp Coding Bootcamp in 2022. At Nucamp, they studied Bankend, SQL and DevOps with Python, Data Structure & Algorithms with Python, and HTML, JavaScript, CSS. Prior to their coding bootcamp experience, Frank attended the Texas Emergency Academy in 2013 to 2014, focusing on Fire Science and Fire-fighting. Frank also attended W. T White High School from 2003 to 2007, although the field of study for their high school education is not specified.