Transport for London
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- Customer Experience Team
Customer Experience Team
About
The Customer Experience Team at Transport for London focuses on enhancing the overall journey experience for passengers across all transportation modes, including rail, bus, road, cycling, and river services. They are responsible for managing customer communications, addressing service issues, implementing marketing and behavior change initiatives, and advocating stakeholder engagement to ensure a seamless and positive experience for commuters.
Team members
Ben Jones
Customer Technology Architectu...
Chloe Baker
Engagement Manager, Stakeholde...
Ian Martin
Customer Service Manager
Isabelle Wilton
Communications Manager
Jenna Henshaw
Head Of Corporate Communicatio...
Kaya Willows
Communications Business Partne...
Keith Farrow
Customer Contact Team Manager
Kieran Theivam
Communications Manager
Lucy Partington
Customer Marketing & Behaviour...
Megan Yardley
Customer Marketing And Behavio...
Orsolya Deák
Customer Experience Manager
Sarah Cummings
Customer Experience Manager
Victoria Wilson
Corporate Communications Manag...
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